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Pricing Policy

Last Updated: June 30, 2026

This Refund Policy explains the terms under which billing and refunds are handled for subscriptions and services purchased from Transparent.

As outlined in our Terms of Service, our platform is exclusively a Business-to-Business (B2B) service. All payments and orders for our service are securely processed by our online reseller and Merchant of Record (MoR), Paddle.com. Paddle handles all payment processing, tax calculation, and order fulfillment.

1. General Refund Stance

Because our service involves high setup costs, automated data gathering, and immediate non-recoverable operational expenses, all sales and payments are final and non-refundable, except as explicitly stated in this policy.

2. The Setup & Tracking Trigger

Our service is considered fully delivered and operational the moment you initiate the automated data gathering process.

Specifically, once you set up your first tracking project within our platform, the service has commenced. Under no circumstances will refunds be issued once a tracking project has been initiated.

3. Subscription Renewals and Cancellations

You may cancel your subscription at any time through your account dashboard or by contacting our support team.

  • Cancellations: Canceling your subscription will prevent any future billing cycles.
  • No Pro-Rata Refunds: We do not provide partial or pro-rata refunds for the remaining time in your current monthly or annual billing cycle. Upon cancellation, you will retain full access to the service until the end of your currently paid period.

4. Account Termination Due to Terms Violation

If your account is suspended or terminated by Transparent due to a violation of our Terms of Service (including unauthorized use or data scraping), no refund (full or partial) will be issued.

5. How to Contact Us

If you have a billing issue or believe there has been a billing error, please contact:

  1. Our support team at support@transparant.ai
  2. Paddle’s Buyer Support directly at paddle.net

Please include your order number and the email address associated with your Paddle receipt to help us process your request.